Darwa Jewellery's Shipping Policy for Effortless Delivery of Sterling Silver Beauty

Experience hassle-free shipping and delivery with Darwa Jewellery's comprehensive Shipping Policy. Discover how we ensure seamless transit and timely arrival of our exquisite sterling silver pieces, allowing you to embrace elegance and beauty with ease. Learn more about our shipping processes and guidelines on our Shipping Policy page.

SHIPPING POLICY

At Darwa Jewellery, we strive to provide a seamless and reliable shipping experience for our valued customers across India. Please review our Shipping Policy to understand the details of our delivery process:

  1. Delivery Areas:
    We offer shipping services throughout India, including major cities, towns, and remote locations. However, please note that certain locations may have restricted or limited delivery coverage due to logistical constraints. We kindly request you to provide a valid shipping address within our delivery network for smooth order processing.
  2. Order Processing Time:
    Once you place an order with us, we make every effort to process and dispatch it promptly. Our team will verify the availability of the product, conduct quality checks, and package it securely. Generally, order processing takes 1-3 business days. However, please allow for additional processing time during peak seasons, holidays, or unforeseen circumstances.
  3. Shipping Methods:
    We partner with reputed logistics providers to ensure secure and timely delivery of your precious jewellery. The shipping method employed for your order may vary based on factors such as delivery location, package weight, and shipping regulations. We primarily utilize reliable courier services and provide a tracking number for your convenience. Please note that we do not offer self-pickup or customer-provided courier services at the moment.
  4. Estimated Delivery Time:
    The estimated delivery time varies depending on your location and the availability of the product. Once your order is dispatched, it typically takes 3-7 business days for delivery within India. Please note that remote or hard-to-reach locations may experience slightly longer delivery times. We strive to provide accurate estimated delivery dates, but unforeseen circumstances such as natural disasters, public holidays, or transport disruptions may occasionally cause delays.
  5. Shipping Charges:
    We offer free shipping for orders above a certain value, as mentioned on our website. For orders below the specified threshold, a nominal shipping fee will be applied during the checkout process. The shipping charges cover packaging, handling, and transportation costs to ensure your jewellery arrives safely.
  6. Order Tracking:
    Once your order is dispatched, we will provide you with a tracking number via email or SMS. You can use this tracking number to monitor the progress of your shipment. We recommend regularly checking the tracking information for the latest updates on your delivery status.
  7. Shipment Insurance:
    To safeguard your purchase, we provide shipment insurance for all orders. In the unlikely event of loss, damage, or theft during transit, please notify us immediately. We will work closely with the shipping carrier to initiate a thorough investigation and take appropriate action to resolve the issue.
  8. Order Modifications:
    Please review your shipping address and order details carefully before completing your purchase. Once your order is confirmed, any modifications, including changes to the shipping address, may not be possible. In case of any urgent requirement or error, kindly reach out to our customer support team at the earliest.
  9. Non-Delivery or Undeliverable Packages:
    If, for any reason, our shipping partner is unable to deliver your package, they will make multiple attempts based on their policies. If all delivery attempts are unsuccessful, the package will be returned to us. In such cases, we will reach out to you to discuss the next steps, which may include re-shipment at an additional cost or cancellation and refund as per our Return Policy.
  10. Customs and Duties:
    For orders within India, no additional customs or duties are applicable. However, if you have any questions or concerns regarding customs regulations or duties specific to your location, please consult your local customs authorities.

OTP VERIFICATION POLICY:

  • In order to make our deliveries more secure and safe, all deliveries are OTP verified.
  • A one-time password (OTP) is a number sent via SMS to the registered phone number once the order is out for delivery.
  • The delivery guy will place a call to you for the verification of the OTP and once it has been verified the order will be successfully handed over to you.

PLEASE NOTE:

  • In case you have mentioned a wrong number while placing the order please reach out to us at care@thefira.com within 6 hours of placing the order so that we can update the number.
  • 3 attempts are made for every shipment. If in case the delivery is failed due to an incomplete address/phone number, only the amount of the product will be refunded.
  • In case, you are not available at the delivery address at the time of delivery you may share the OTP with someone you trust to collect the package although we do not recommend sharing the OTP with an unknown person. Alternatively, we can reattempt the delivery to the next day.
  • If in any situation you have shared the OTP to the delivery guy over call/some other person and do not verify as to where the order is being delivered, we will not be liable if the product isn't delivered to you.
  • DO NOT ACCEPT a torn/tampered package, kindly return the same to the delivery guy and reach out to us at care@thefira.com with your order id and we will dispatch the replacement at no additional cost.
  • Refunds will be issued in the original payment method used for the purchase.
  • Once we receive the returned item and verify its condition, we will process the refund promptly.

Quality Assurance:

We take great pride in the quality and craftsmanship of our products. If you believe the item you received is defective or damaged, please contact our customer support team immediately for assistance.

If you have any questions or require further clarification, please don't hesitate to reach out to our customer support team. We are here to provide you with exceptional service and ensure your satisfaction with Darwa Jewellery.